jelevo Privacy
Policy

1.1 Scope. This Privacy Policy applies to all personal data collected by jelevo through the jelevo.cam website, mobile applications, and all related services (collectively, the "Platform"). It covers personal data provided directly by you during account registration, gameplay, customer support interactions, and any other communications with jelevo.

1.2 Acceptance. By registering a jelevo account, accessing the Platform, or using any jelevo service, you acknowledge that you have read, understood, and consented to the collection, use, disclosure, and retention of your personal data as described in this Privacy Policy. If you do not agree, you must not use the jelevo Platform.

1.3 Regulatory Framework. jelevo operates under the authority of a Philippine Amusement and Gaming Corporation (PAGCOR) license and is subject to Philippine data protection law, including Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules. jelevo is registered with the National Privacy Commission (NPC) as required by law.

1.4 Age Requirement. The jelevo Platform is restricted to individuals aged 21 years and above. jelevo does not knowingly collect personal data from individuals under 21 years of age. Accounts found to belong to underage individuals will be immediately closed and any associated personal data will be deleted in accordance with legal retention obligations.

2.1 Controller Identity. For the purposes of the Philippine Data Privacy Act, the data controller responsible for your personal data is jelevo, a PAGCOR-licensed online gaming operator with principal office in the Philippines. jelevo determines the purposes and means of processing your personal data.

2.2 Data Protection Officer. jelevo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with data protection laws and responding to data subject requests. You may contact jelevo's DPO regarding privacy matters, data access requests, or complaints at:

2.3 Regulatory Oversight. jelevo's data processing practices are subject to audit and inspection by PAGCOR and the National Privacy Commission. If you are unsatisfied with jelevo's response to a data protection complaint, you may lodge a complaint with the National Privacy Commission at [email protected].

jelevo collects the following categories of personal data from registered players and visitors to the Platform:

3.1 Registration and Account Data:

• Full legal name (as it appears on government-issued ID)
• Date of birth
• Gender
• Philippine residential address (street, barangay, city/municipality, province, postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred language and currency (PHP)

3.2 Identity Verification (KYC) Data:

• Government-issued photo identification (Philippine Passport, Driver's License, SSS/UMID, PhilSys National ID, Voter's ID, or other PAGCOR-accepted documents)
• Selfie photograph holding the submitted ID document
• Proof of address documents (utility bills, bank statements, government correspondence issued within three months)
• Biometric data extracted from submitted photos (facial recognition markers) for identity verification purposes only

3.3 Financial and Transaction Data:

• Deposit and withdrawal transaction records, including amounts, timestamps, payment methods, and transaction reference numbers
• Bank account details, GCash account numbers, PayMaya account numbers, or credit/debit card details (last four digits only — full card numbers are tokenized by payment processors and not stored by jelevo)
• Payment processor transaction logs and anti-fraud scoring data
• Account balance history, bonus balances, and pending wagering requirements

3.4 Gameplay and Betting Data:

• Game logs: bets placed, wins, losses, game rounds played, RTP statistics
• Sports betting records: selections, odds, stake amounts, settlement outcomes
• Live casino session data: tables joined, dealer interactions, chat logs (where applicable)
• Promotional bonus usage and wagering progress

3.5 Technical and Device Data:

• IP address, device type, operating system, browser type and version
• Geolocation data (to verify you are accessing jelevo from within the Philippines)
• Session duration, login timestamps, pages visited, clickstream data
• Cookies, device identifiers, and similar tracking technologies (see Section 10)

3.6 Communications Data:

• Live chat transcripts with customer support agents
• Email correspondence with jelevo support or compliance teams
• Phone call recordings (if you contact jelevo by telephone — recorded for training and quality assurance purposes with your consent)
• Feedback forms, survey responses, and user-generated content submitted to jelevo

3.7 Marketing Preferences:

• Consent records for email, SMS, and push notification marketing
• Marketing communication interaction data (email open rates, link clicks, unsubscribe requests)

jelevo uses your personal data for the following purposes:

4.1 Account Management: To create, verify, maintain, and secure your jelevo account. This includes user authentication, password recovery, account settings management, and enforcement of single-account-per-player policies.

4.2 Identity Verification and KYC Compliance: To verify your identity, confirm you are 21 years of age or older, detect fraudulent account registrations, and comply with PAGCOR licensing conditions and Anti-Money Laundering Act (AMLA) know-your-customer requirements.

4.3 Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, or credit/debit card. jelevo shares payment data with licensed Philippine payment processors and financial institutions solely for the purpose of facilitating transactions.

4.4 Provision of Gaming Services: To deliver casino games, live dealer tables, sports betting mar kets, bingo halls, and other gaming products. This includes game outcome generation, bet settlement, game history tracking, and real-time balance updates.

4.5 Bonus and Promotion Management: To administer welcome bonuses, deposit bonuses, free spins, cashback, loyalty rewards, and promotional campaigns. This includes tracking wagering requirements, eligibility checks, and preventing bonus abuse.

4.6 Responsible Gaming: To implement player protection tools including deposit limits, loss limits, session time controls, reality checks, cooling-off periods, and self-exclusion. jelevo monitors gameplay patterns to identify potential problem gambling behaviors and proactively intervene where appropriate.

4.7 Fraud Prevention and Security: To detect and prevent fraud, money laundering, payment disputes, account takeovers, bot activity, collusion, and other prohibited conduct. jelevo employs automated fraud detection systems, manual review processes, and device fingerprinting technologies to protect both players and the integrity of the Platform.

4.8 Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance via live chat, email, and telephone. Support interactions are logged for quality assurance and training purposes.

4.9 Legal and Regulatory Compliance: To comply with PAGCOR reporting requirements, AMLA suspicious transaction reporting obligations, National Privacy Commission data subject rights requests, court orders, and other legal processes. jelevo may be required by law to disclose your personal data to government authorities without your prior consent.

4.10 Marketing Communications: To send promotional emails, SMS messages, push notifications, and in-app messages about new games, special offers, tournaments, and jelevo news — but only if you have provided explicit consent to receive marketing communications. You may withdraw consent at any time.

4.11 Platform Improvement and Analytics: To analyze user behavior, measure game performance, optimize user experience, conduct A/B testing, and develop new features. jelevo uses aggregated and anonymized data for statistical analysis and product development purposes.

Under the Philippine Data Privacy Act, jelevo processes your personal data on the following legal bases:

5.1 Consent. You have provided explicit, informed, and freely-given consent to the collection and processing of your personal data by registering a jelevo account and accepting these terms. Consent is also obtained separately for marketing communications and optional data processing activities.

5.2 Contractual Necessity. Processing is necessary for the performance of the jelevo Terms & Conditions contract between you and jelevo. Without processing your personal data, jelevo cannot provide gaming services, process payments, or maintain your account.

5.3 Legal Obligation. Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, Data Privacy Act obligations, and court orders or lawful requests from government authorities.

5.4 Legitimate Interests. Processing is necessary for jelevo's legitimate business interests, including fraud prevention, security monitoring, service improvement, and protection of jelevo's legal rights — provided these interests do not override your fundamental rights and freedoms.

jelevo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, jelevo may share your personal data with the following categories of recipients for the purposes described below:

6.1 Payment Service Providers: GCash, PayMaya, Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank), payment gateways, and card processors. Sharing is limited to data necessary to process deposits and withdrawals.

6.2 Game Suppliers and Software Providers: Licensed casino game providers, live dealer studio operators, and sports data feeds. Sharing is limited to gameplay session data, bet records, and game outcome verification.

6.3 Identity Verification Services: Third-party KYC verification platforms that compare submitted ID documents against government databases and watchlists to confirm identity authenticity and detect fraudulent documents.

6.4 Fraud Prevention and Security Partners: Specialized fraud detection services, device fingerprinting technologies, IP geolocation providers, and anti-bot systems that help jelevo identify suspicious activity and protect player accounts.

6.5 Customer Support and Communication Platforms: Cloud-based live chat systems, email delivery services, SMS gateways, and customer relationship management (CRM) platforms that help jelevo deliver support services efficiently.

6.6 Data Analytics and Cloud Hosting Providers: Secure cloud infrastructure providers that host the jelevo Platform and analytics tools that help jelevo understand user behavior and improve services. All data processors are bound by strict confidentiality and security obligations.

6.7 Legal and Regulatory Authorities: PAGCOR, National Privacy Commission, Anti-Money Laundering Council (AMLC), Philippine National Police, National Bureau of Investigation, courts, and other government bodies — where disclosure is required by law or reasonably necessary to comply with legal processes.

6.8 Professional Advisors: Lawyers, auditors, accountants, and consultants who provide professional services to jelevo under strict confidentiality obligations.

jelevo implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

7.1 Encryption. All data transmitted between your device and jelevo servers is encrypted using TLS 1.2 or higher. Passwords are hashed and salted using bcrypt or equivalent one-way cryptographic algorithms. Payment card data is tokenized and never stored in full on jelevo servers.

7.2 Access Controls. Access to personal data is restricted to authorized jelevo personnel on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality agreements and receive regular data protection training.

7.3 Infrastructure Security. jelevo employs firewalls, intrusion detection systems, DDoS protection, malware scanning, and regular security vulnerability assessments. Production systems are hosted in secure data centers with physical access controls, environmental monitoring, and redundant power and network connectivity.

7.4 Data Breach Response. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, jelevo will notify affected individuals and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by Philippine Data Privacy Act regulations.

7.5 Third-Party Security Audits. jelevo undergoes periodic independent security audits and penetration testing by accredited cybersecurity firms. Game fairness and RNG systems are certified by recognized testing laboratories.

jelevo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

8.1 Active Account Data. Personal data for active jelevo accounts is retained for the duration of the account relationship plus any applicable legal retention period.

8.2 Closed Account Data. Following voluntary account closure or permanent suspension, jelevo retains core account data (name, date of birth, email, KYC documents, transaction history, and gameplay logs) for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and AMLA regulations.

8.3 Financial Records. Deposit and withdrawal transaction records, including payment method details and anti-fraud checks, are retained for a minimum of five (5) years as required by Philippine financial regulations and AMLA.

8.4 Marketing Data. If you withdraw consent to receive marketing communications, jelevo will suppress your contact details from marketing lists but retain a record of your opt-out preference indefinitely to ensure you are not contacted again.

8.5 Legal Disputes and Investigations. Where personal data is relevant to an ongoing legal dispute, regulatory investigation, or suspicious transaction report, jelevo will retain the data until the matter is fully resolved and any applicable appeals periods have expired.

8.6 Deletion Upon Expiry. Once retention periods expire and data is no longer needed for legal or business purposes, jelevo securely deletes or anonymizes personal data in accordance with data destruction protocols.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data:

9.1 Right to Be Informed. You have the right to be informed about how jelevo collects, uses, and shares your personal data. This Privacy Policy serves as the primary notice fulfilling this right.

9.2 Right of Access. You have the right to request access to the personal data jelevo holds about you. jelevo will provide a copy of your data in a commonly-used electronic format within fifteen (15) business days of a verified request.

9.3 Right to Rectification. You have the right to request correction of inaccurate or incomplete personal data. You may update your account information directly through your jelevo dashboard. For corrections to KYC documents or other verified data, contact jelevo support.

9.4 Right to Erasure. You have the right to request deletion of your personal data where: (a) the data is no longer necessary for its original purpose; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data was unlawfully processed. However, jelevo may refuse erasure requests where retention is required by PAGCOR regulations, AMLA obligations, or ongoing legal proceedings.

9.5 Right to Object. You have the right to object to processing of your personal data for direct marketing purposes at any time. You may opt out of marketing emails by clicking the unsubscribe link in any promotional email or by adjusting your preferences in your jelevo account settings.

9.6 Right to Data Portability. You have the right to receive your personal data in a structured, commonly-used, machine-readable format and transmit it to another data controller where technically feasible.

9.7 Right to File a Complaint. If you believe jelevo has violated your data protection rights, you have the right to file a complaint with the National Privacy Commission. Contact details: [email protected] or visit www.privacy.gov.ph.

10.1 What Are Cookies. Cookies are small text files stored on your device by your web browser when you visit jelevo.cam. Cookies allow jelevo to recognize your device on subsequent visits, remember your preferences, and deliver a personalized experience.

10.2 Types of Cookies We Use:

• Strictly Necessary Cookies: Required for basic Platform functionality, including user authentication, session management, and security features. These cookies cannot be disabled without affecting Platform usability.
• Performance Cookies: Collect anonymous information about how you use jelevo, such as pages visited, time spent on site, and error messages. Used to improve Platform performance.
• Functional Cookies: Remember your preferences, language settings, and login status to provide a more personalized experience.
• Marketing Cookies: Track your interactions with promotional content and measure marketing campaign effectiveness. Used to deliver relevant offers. These cookies require your explicit consent.

10.3 Managing Cookies. You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may prevent you from accessing certain jelevo features or services.

10.4 Other Tracking Technologies. jelevo may also use web beacons (pixel tags), device fingerprinting, and local storage technologies for fraud prevention, security monitoring, and analytics purposes.

11.1 External Links. The jelevo Platform may contain links to third-party websites, services, or applications (such as payment processors, social media platforms, or PAGCOR resources). jelevo is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11.2 Social Media Integration. If jelevo offers social media sharing features or login options in the future, your interactions with social media platforms will be governed by the respective platform's privacy policy, not this jelevo Privacy Policy.

11.3 Payment Processors. When you deposit or withdraw funds using GCash, PayMaya, or bank transfer, you will be redirected to the payment provider's secure portal. Your payment data is collected and processed by the payment provider under their privacy policy. jelevo receives only transaction confirmation details necessary to credit or debit your jelevo account balance.

12.1 Right to Amend. jelevo reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, PAGCOR regulations, or Platform features.

12.2 Notice of Changes. Material changes to this Privacy Policy will be communicated to registered players via email notification sent to the registered email address on file. The updated Privacy Policy will also be published on jelevo.cam with the "Last Updated" date revised accordingly.

12.3 Continued Use. Your continued use of the jelevo Platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure.

12.4 Version History. jelevo maintains an archive of prior Privacy Policy versions upon request. To access a historical version, contact [email protected].

If you have questions, concerns, or complaints about this Privacy Policy or jelevo's data processing practices, please contact us: